How do I know which products suits my skin?
We understand it is hard to decide between several products. In order for us to advise you, feel free to drop us an email at [email protected] and share with us your skin concerns. Our professional team member will be more than willing to help you to find what’s best for you.
Do you offer samples?
Please do put in the request when you place an order and we will do our best to provide you a sample with your order. Kindly take note that you cannot choose the sample. If you like a specific sample, you can check out our selection of samples.
What forms of payment do you accept?
We accept credit card (Visa, Master) and on-line banking transfer.
Are there any exclusions to discount?
Yes, some of the items are excluded from all discounts and promotion, such as gift card, promotion bundle set, sale items and samples.
Can I combine discounts and promotion?
Unfortunately, discounts cannot be combined with any promotion except for your first purchase discount voucher.
Do you offer free shipping?
Order amount of RM150 and above will enjoy free shipping.
What is the shipping rate within Malaysia?
All orders under RM150 have a flat rate RM8 (for both West Malaysia and East Malaysia).
How to track my order?
Once your order is placed, you will receive a confirmation and tracking number, you can locate your order anytime during delivery process and be aware of the arrival date.
Please refer to the Return Policy.
Do I need to pay to become an affiliate?
The program is free to join. There are no monthly charges and no minimum sales requirements. You just need to register with us. It’s that simple!
What are the requirements for becoming an affiliate?
Preferably you should have a website, blog or identity on Facebook, Instagram and etc. In general, anyone can participate. However, we reserve the rights to refuse certain websites which contains racist or sexist content or discrimination contents against a person or a group of people because of their religion, their race, their handicap conditions or any other reason, or website toolbar or forced click traffic.
How long does it take to approve my affiliate application?
It will take 3 - 7-working day.
Do I need to hold the stocks?
This is the best part! We will help you to ship directly to your customer and you do not need to hold any stocks. It can ease your burden and let you focus on providing the best service for your customers. When you place an order, you just need to fill in your customer’s full name, shipping address and contact number.
How do I get paid?
We will pay you via Bank Transfer once your commission reaches RM150. We will drop you an email to inform you. You may key in your bank account number and bank name directly into your affiliate registration page under the comment.
How long does the cookies last?
The cookies will last for 60 days. If a visitor comes to our store from an affiliate link but does not purchase anything, you can still get credit for the order if the user comes back within the set time period.
Am I allowed to use the brand logo, images and graphics to promote your products?
All approved affiliates will need to send us a request to obtain our permission via email.